Who we are
This website is operated by Kingsland Estates (Carberry Tower) Limited, located at C/O Anderson Strathern Llp, 58 Morrison Street, Edinburgh, Scotland, EH3 8BP. We are responsible for the personal data collected through this website.
If you have any questions about this Privacy Policy or how we handle personal data, please contact us at: mail@carberrytower.com
What information we collect
We use third-party platforms to process bookings, reservations and enquiries submitted through our website. We collect limited personal information through our website in the following situations.
Mailing list sign-ups
If you choose to subscribe to our mailing list ‘Friends of the House’, we collect your name and email address in order to send occasional news, updates and promotional offers.
Our mailing list is managed using Mailchimp, an email marketing service provider. When you subscribe, your information will be transferred to Mailchimp and stored on their systems so that we can manage our email communications.
We only send marketing emails where you have provided consent. You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Mailchimp may process personal data outside the United Kingdom or European Economic Area using appropriate data protection safeguards. Please refer to their privacy policy for more information about how they process personal data.
Wedding enquiries
Wedding enquiries submitted via our website are processed using WeddingDates.
When you submit an enquiry, information such as your name, contact details and enquiry information may be collected and processed through the WeddingDates platform. Personal data entered into the enquiry form is transmitted to us and may also be processed within the WeddingDates system. Please refer to their privacy policy for further information on how your data is handled.
Wedding enquiries submitted through third-party platforms may be shared with relevant team members or trusted partners where necessary to respond to your enquiry and provide requested services.
Accommodation bookings
Accommodation bookings are processed through Guestline Direct Booking Manager (part of The Access Group).
When you search for availability or make a booking, personal information such as your name, contact details, booking dates and guest information is transmitted to us and processed within the Guestline booking platform in order to manage your reservation. Please refer to their privacy policy for further information on how they process personal data.
Restaurant reservations
Restaurant reservations are handled through ResDiary (part of The Access Group).
When making a reservation, personal information such as your name, contact details, reservation date and time, and party size is transmitted to us and processed within the ResDiary system to manage your booking. Please refer to their privacy policy for further details on how your data is handled.
Event bookings (Santa Grotto)
Bookings for seasonal events, including Santa’s Grotto, are processed using Citizen Ticket.
When making a booking, personal information such as your name, contact details and booking information is transmitted to us and processed within the Citizen Ticket system to manage your booking. Please refer to their privacy policy for further details on how your data is handled.
How we use your information
We use personal data to:
- Manage bookings and reservations
- Send marketing communications where you have subscribed
- Respond to enquiries
- Improve our website and services
We do not sell personal data and only share personal information with trusted service providers where necessary to operate our website and booking systems.
Third-party booking platforms
Our website integrates third-party booking systems that allow visitors to make event bookings, as well as accommodation and restaurant reservations online. These services are provided by Guestline, ResDiary, and Citizen Ticket.
When you proceed to complete a booking or reservation, you may be transferred to systems operated by these providers. Personal data entered during the booking process may be processed directly within their platforms.
These providers may act as independent data controllers for certain aspects of the booking process and are responsible for their own data protection practices. We recommend reviewing their privacy policies for more information on how they handle personal data.
Cookies
Our website uses cookies and similar technologies to ensure the site functions correctly and to support booking and reservation services. Please see our Cookie Policy for more information.
Your rights
Under UK data protection law you have the right to request access to the personal data we hold about you, request corrections, or ask for your data to be deleted.
To exercise these rights, please contact us using the details above.
